Frequently Asked Questions

What is the subscription cost for your products?

Both Care Connect and EduLense are available for $20 per month. You can cancel your subscription at any time with no long-term commitments, early termination fees, or hidden charges.

How do I get started with Care Connect?

You can download Care Connect from the Apple App Store or Google Play Store, or access it through our web version. Simply create an account, set up your profile, and invite your caregivers or patients to connect. Detailed setup instructions are provided upon registration.

Can EduLense integrate with my existing Learning Management System?

Yes. EduLense integrates seamlessly with both Moodle and Google Classroom, allowing you to maintain your existing workflows while leveraging our AI-powered assessment and grading capabilities.

How is my health information protected in Care Connect?

Privacy and security are paramount. Care Connect implements industry-leading encryption, secure data transmission, and comprehensive security protocols to protect sensitive health information. Please review our Privacy Policy for detailed information about data handling, retention, and user rights.

Can patients and caregivers use Care Connect on different devices?

Yes. Care Connect is available on iOS, Android, and web platforms, allowing patients and caregivers to stay connected regardless of their device or operating system preferences.

How does the AI health assistant in Care Connect work?

The AI assistant is designed to answer questions about health instructions provided by healthcare providers. It uses patient-specific information and care plans to deliver personalized guidance and educational support.

What programming languages does EduLense support for code grading?

EduLense supports grading for Python, Java, C++, C#, JavaScript, and other popular programming languages. Please contact our support team for a complete list or to inquire about additional language support.

Is there any penalty for canceling my subscription?

No. We do not impose cancellation fees, long-term contracts, or penalties of any kind. You can cancel your subscription at any time through your account settings.

What support options are available?

We provide comprehensive customer support through multiple channels. You can contact our support team via our Contact page or email us directly. We also maintain video tutorials and documentation to help you maximize the value of our products.